What 123Loadboard can do

• Search freight listings and use web and mobile load-board tools.
• Contact the broker or shipper that posted a load using the information listed with that posting.
• Ask about its Personal Load Assistant: the company says specialists can send matching loads and, when on the phone, connect the carrier with a broker to discuss booking.
• Get help with account access and load-board support through the carrier support team.

A load board helps an independent carrier find possible freight; it does not guarantee a load, rate, broker payment or ongoing work. A new operator still needs to confirm the broker, verify the rate and appointment details, understand cargo/insurance requirements and calculate fuel, deadhead, tolls and operating costs before agreeing.

How to use it during startup

1. First decide whether the truck will run under the driver’s own authority or be leased to a carrier. An account-registration rule does not replace legal authority, broker requirements or a carrier’s own approval.
2. Ask support which subscription features, load search limits, cancellation terms and payment terms apply to the chosen equipment and business model.
3. Try the load search for the planned lanes and freight before committing to a truck or quitting a job; check whether the loads and rates match the real operating budget.
4. Ask the Personal Load Assistant team what it does, whether it is an added-cost service and whether the carrier must approve the specific load before any booking.

Important limits

123Loadboard is a freight platform, not a DOT/MC filing company, truck seller or lender, insurer, tax adviser or employer. The company’s FAQ says authority is not required simply to sign up, but that does not mean a carrier may legally haul any load without the applicable authority, permits, insurance and broker approval. Confirm the requirements for the actual operation with FMCSA and the relevant carrier/broker.

Contact and departments

Company: 123Loadboard
Department: Carrier Support / Customer Service
Phone: 1-877-875-5301
Email: support@123loadboard.com
Hours listed for Personal Load Assistant: Monday–Friday, 8 a.m.–5 p.m. Eastern
Posting / integration department: phone menu option 3 is listed for posting-platform integration questions; this is not the general carrier support line.

Contact 123Loadboard   Explore the load board

Official information checked

• Official contact information
• Authority and sign-up FAQ
• Personal Load Assistant description
• Carrier FAQ and support

CompanyDriver.TV checked these official pages October 2026. Features, hours, prices and load-board eligibility can change; confirm current terms with 123Loadboard.