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How can I confirm that a dispatch-app outage has been resolved?
Confirm normal access works and reconcile any messages or paperwork recorded during the outage.
How should I handle delays related to a dispatch-app outage?
Request instructions by an approved alternate channel and explain any check-in or document delay.
What should I ask the responsible contact about a dispatch-app outage?
Ask which backup channel to use, who handles technical support and how to submit documents temporarily.
How should I brief a relief driver or dispatcher about a dispatch-app outage?
Provide current load status, backup contacts and messages not yet entered into the normal system.
How can I prepare to reduce problems involving a dispatch-app outage?
Save approved support numbers and essential trip details where you can access them offline.
What details should I send dispatch about a dispatch-app outage?
Send the error message, device type, outage start time and whether calls or other carrier systems work.
What records should I keep about a dispatch-app outage?
Keep backup instructions, shipment records and the time communications were restored.
What mistakes should I avoid with a dispatch-app outage?
Do not install an unfamiliar replacement app or share account credentials with an unsolicited support caller.
What should I verify before continuing a load during a dispatch-app outage?
Confirm pickup details, destination, appointment, load number and the temporary communication procedure.
What should I do first if your dispatch app stops working at pickup?
Park and contact dispatch through the approved backup channel. Keep the dispatch-app problem separate from any ELD malfunction.