Latest posts
What details should I send dispatch about an unexpected fuel-stop closure?
Send your location, remaining estimated fuel range, closed stop and proposed approved alternative.
How should I handle delays related to a questionable pump receipt?
If fuel contamination or a wrong product is suspected, stop and obtain carrier and qualified maintenance instructions.
What should I ask the responsible contact about a questionable pump receipt?
Ask whether the register can reprint the correct transaction and whether the station has verified the pump product.
How should I brief a relief driver or dispatcher about a questionable pump receipt?
Explain whether this is a receipt-only error or an unresolved fuel-product concern.
How can I prepare to reduce problems involving a questionable pump receipt?
Check the selected product before fueling and verify the receipt before leaving the fuel desk.
What details should I send dispatch about a questionable pump receipt?
Send the incorrect fields and transaction reference through the approved channel, with sensitive payment details obscured.
What records should I keep about a questionable pump receipt?
Keep the original receipt, corrected receipt and the station contact who investigated the transaction.
What mistakes should I avoid with a questionable pump receipt?
Do not alter the receipt yourself or assume an unfamiliar product label means the correct fuel was dispensed.
What should I verify before submitting a disputed fuel receipt?
Compare pump number, gallons, product, date, vehicle identifier and payment reference with your actual purchase.
What should I do first if the diesel receipt shows the wrong truck or product?
Ask the fuel desk to review the transaction while you are still at the location. Notify your carrier of the mismatch.